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EOS Customer Experience

In today’s world, customers continue to face complex IT & Software challenges, however,  our Customer Success Managers can help simplify existing IT contracts and remove all the complexity.

” We can help assess and resolve any barriers throughout your journey from Onboarding-Implement-Use, Engage-Adopt”

With a single co-terminated agreement that covers all architectures, customers can now more efficiently manage their contracts, reducing administrative tasks and freeing up time to focus on running their business. Our CSMs work closely with customers to understand their specific requirements and provide customized solutions that drive return on investment.

To further enhance the customer experience, our CSMs leverage insights and automation through Life Cycle Advantage, the leading customer experience management program. This program is designed to enable our team to proactively identify and address any issues or concerns that customers may have, ensuring that they receive the highest level of service and support at all times.

Whether you are looking to simplify your existing contracts or transition to a new EA (Enterprise Agreement), our team of expert CSMs are here to help you and your organisation in every step of your journey. With our comprehensive solutions and unparalleled support, you can rest assured your IT and software needs are in good hands.

Enterprise Agreements

One agreement, one EA workspace, one insight into all licences that everyone works from, aligning business strategy across network sites.

Benefits

  • Dedicated and certified Customer Experience team helping with implementation and acting as advisories
  • Close Escalation routes into most Tier-1 OEM partners
  • Consolidate multiple OEM agreements for reduced complexity in your business
  • Avoid YoY vendor price increases and inflation
  • Increase your standard vendor discount agreement
  • Flexible consumption/growth without a PO
  • Value Shift on non-used licences
  • Annual True Forward Pricing
  • Predictable budgets with NTE pricing
  • Reduce ‘Out of Compliance’ Risks
  • Finance Options available

How can we help you?

Let us help you manage your vendor hardware & software contracts with our CX resources.

servicecontracts@eosits.com