Software + Service Agreements
At EOS IT Solutions, we understand that managing software and service contracts can be time-consuming and complex.
Our team of experts are dedicated to ensuring your IT assets remain compliant, cost-effective, and fully aligned with your business objectives—while driving lifecycle adoption and long-term value.
Software Agreements
With our Software Renewals team, you get proactive management, timely alerts, and seamless transitions. Your services stay uninterrupted, providing you peace of mind and helping you to stay focused on your day-to-day business.
We conduct a comprehensive evaluation of OEM offerings and platform alternatives to ensure your Software Agreements support both your business goals and day-to-day operations.
Our team also brings specialized insight into Enterprise Agreements, helping you make informed decisions about their relevance and value.
Enterprise Agreements
One agreement, one EA workspace, one insight into all licences that everyone works from, aligning business strategy across network sites.
Benefits
- Dedicated and certified Customer Experience team helping with implementation and acting as advisories
- Close Escalation routes into most Tier-1 OEM partners
- Consolidate multiple OEM agreements for reduced complexity in your business
- Avoid YoY vendor price increases and inflation
- Increase your standard vendor discount agreement
- Flexible consumption/growth without a PO
- Value Shift on non-used licences
- Annual True Forward Pricing
- Predictable budgets with NTE pricing
- Reduce ‘Out of Compliance’ Risks
- Finance Options available
Software Lifecycle & Adoption Services:
Tailored strategies to drive successful user adoption.
Change management guidance to ease transitions.
Regular Value Workshops and QBRs to monitor progress.
Customized training, documentation, and stakeholder engagement.
Ongoing post-deployment support and feedback-driven improvements.
Service Agreements
Hardware Services
Our Asset Management team deliver prompt, reliable assistance to manage your install base from end to end.
We track device lifecycle milestones including;
Inventory Summary
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- Chassis, Components
- End of Life, End of Service
- Coverage Type
- Uncovered Devices
- 90/60/30 Day Advanced Notification of Contract Expiration
- Manufacturer Name, Product Description, Serial Number, Location, Device Type, Quantity
Inventory Changes
- Move, Add, Change, Deletion activity
- View RMAs
- Manufacturer Name, Product Description, Serial Number, Old Location/New Location, Device Type, Quantity
- Trouble Ticket History
- Report on OEM TAC activity/history
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We provide:
- Active alignment with vendor databases for seamless support
- Custom SLA recommendations that go beyond duplicating existing contracts
- Budget-conscious and performance-optimized support strategies
OEM Advanced Services
Accelerated Outcomes
Helps customers move quickly from ideas to implementation, reducing time-to-value and speeding up innovation.
Reduced Risk
With expert planning, design, and deployment, OEMs minimizes the risks associated with complex technology transformations.
End-to-End Expertise
Customers gain access to consultants, architects, engineers, and program managers with deep knowledge of OEM technologies and industry best practices.
Multivendor & Multidomain Integration
Advanced Services break down silos and ensure seamless integration across platforms and vendors.
Global Delivery at Scale
Proven ability to execute large-scale projects anywhere in the world, on time and within scope.
Strategic Alignment
Services are tailored to align with your business goals, ensuring that technology decisions drive measurable outcomes.
EOS Care Service Contract
EOS Care delivers 24×7 global IT support with tiered service options tailored to your unique business needs, ensuring critical locations and users receive priority attention and real-time visibility.
Customer Success
In today’s world, customers continue to face complex IT & Software challenges, however, our Customer Success Managers can help simplify existing IT contracts and remove all the complexity.
Copyright EOS IT Solutions 2025. Modern Slavery Policy | Privacy Policy | Cookie Policy | Environmental Policy | Environmental Sustainability
Copyright EOS IT Solutions 2025.
Modern Slavery Policy | Privacy Policy
Cookie Policy | Environmental Policy
Environmental Sustainability