Executive Conference Room Support
End-to-End Managed AV Services
Customer Overview
The customer is a global healthcare organisation operating in more than 100 countries, delivering a wide range of medical technologies, diagnostics, devices, and healthcare products. With a significant international workforce and extensive collaboration needs, the organisation requires dependable, high‑performance AV environments to support executive decision‑making and strategic operations.
Project Overview
The customer engaged EOS to stabilise, support, and enhance the performance of its executive‑level conference environments across its headquarters campus and wider global locations. The project focused on delivering a blended on‑site and remote support model, ensuring consistent meeting quality, rapid issue resolution, and seamless coordination with the customer’s internal technology teams. This end‑to‑end approach was designed to improve uptime, streamline event execution, and create a reliable operational framework for critical leadership meeting spaces.
Key Objectives
The customer encountered recurring difficulties managing and maintaining its Executive Conference Rooms across its main campus and global locations. Their internal teams required a partner capable of providing:
- 24/7 remote support for global AV environments
- White‑glove executive room support with rapid response windows
- On‑site AV engineers embedded at the headquarters campus
- Specialised external field services to support sites beyond the core campus
- A scalable, unified operational model ensuring reliability, efficiency, and minimised downtime
The objective was to strengthen the customer’s full executive collaboration ecosystem with expert, consistent, and proactive support.
Solutions
On‑Site Executive Support
EOS deployed two dedicated AV engineers on‑site at the headquarters campus to:
- Support, monitor, and run AV meetings and events
- Maintain collaboration technology across designated locations
- Assist with installations of video conference rooms across the campus
- Work closely with the customer’s internal IT organisation
- Deliver consistent presence and rapid, localised support
Global Remote Support
Through EOS Care, the customer received:
- Comprehensive remote AV support for global sites
- Streamlined escalation and diagnostic workflows
- Consistent support quality across international locations
Integrated Blended Model
The combined approach provided:
- A complete Day‑2 operational support structure
- Supplemental AV expertise to enhance internal teams
- Stable, predictable service delivery across both local and remote environments
Results & Benefits
- Increased number of AV‑supported meetings and events across executive spaces
- Reduction in setup time, driving smoother and more efficient meeting starts
- Significant improvement in boardroom uptime, enhancing reliability for leadership activity
Key Technologies
“The boardroom is in the best operational state since its installation 5 years ago.”
Executive, Client
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